Well the only other thing is maybe your computer settings may not be set right for it or you have personal firewall or security program interfering dont think I can help you any more . Maybe try to get a hold of Tom or Trader Betts, or Jeff S . You know come to think of it I think someone else had trouble with it a while back and I think Tom said to deactivate firewall for the first time than reactivate after first time I could be wrong though so try getting a hold of one of these chaps to see if they can give you further guidance , I am at a loss why it is not working for you............Pete.........