Hi Becky,
Hope you feel better in 2005. I use XPRESSTRADE in Chicago, (NOT EXPress, just XPRESSTRADE) and they have just about all your requirements including the ability to use the phone if desired and a live chat for any questions. You can also set up a trade and "Park" it, ready to execute when the price is right or abort if not. Trailing stops and quick Stop changes or abort everything if you suddenly get worried. Account details at page bottom and email confirmation of trades etc with daily statements and I really like it so far. They'll double check your trade entry if you desire before you enter with lots of choices and live quotes etc. Don't take my word, . . investigate it for your personal needs. Just a suggestion, All the best,
spider-silk